Terms & Conditions (2026)

We like to keep things simple, fair, and clear from the outset. These terms are here to ensure everything runs smoothly and safely for both dogs and owners.

🏡 Our Approach

Minch Dogs offers a relaxed, home-from-home environment. Dogs in our care are treated as part of the household during their stay.

Because of this, it’s important that all dogs are comfortable in a home setting and can safely mix with people and other dogs.

🐕 Behaviour & Suitability

We are unable to accept dogs with:

  • aggressive or reactive tendencies

  • any known history of aggression towards people or other animals

If a dog displays behaviour that we believe presents a risk at any time:

  • we may separate the dog immediately

  • the owner (or emergency contact) will be required to arrange collection as soon as possible

No refund will be given if a stay is shortened under these circumstances.

🤝 Meet & Greets & Trial Stays

  • A meet & greet at the owner’s home is required before any walking or home visit services begin

  • All boarding bookings require a trial day or overnight stay, charged at the standard rate

This helps ensure the right fit for everyone.

💉 Health & Vaccinations

All dogs must:

  • be fully vaccinated (DHPPI & Lepto, plus Kennel Cough)

  • be up to date with flea and worm treatments

We will require sight of vaccination records and retain a copy for licensing purposes.

If your dog is unwell, please do not bring them to daycare, boarding, or walks, as this may put other dogs at risk.

🐾 General Requirements

  • All dogs must be microchipped

  • An emergency contact must be provided and be available if needed

  • Registration forms must be completed prior to any service

For added security, dogs may be fitted with an AirTag while out on walks.

🐶 Feeding & Belongings

  • Owners must provide their dog’s usual food, along with clear feeding instructions

  • We may offer treats unless requested otherwise

  • We provide bedding, but you are welcome to bring your own

Any items left with us are at the owner’s risk.

🐕‍🦺 Additional Notes

  • Entire males may be accepted at our discretion – please contact us to discuss

  • We do not accept bitches in season

  • If a dog comes into season during their stay, they must be collected as soon as possible (no refund will be given)

🌦 Weather & Welfare

During extreme weather (e.g. heat, ice, snow), walk times and routines may be adjusted to ensure the safety and wellbeing of all dogs and humans.

🚐 Transport

By using our services, you agree to your dog being transported in our vehicle for walks or in case of emergency.

🩺 Veterinary Care

If a dog becomes ill or injured while in our care:

  • we will attempt to contact the owner immediately

  • if necessary, we will seek veterinary treatment

All veterinary costs are the responsibility of the owner.

💳 Bookings & Payments

Walking & Check in Services

  • Payment is required in full in advance

  • Bookings are not confirmed until payment is received

Boarding & Daycare

  • A 50% deposit is required to secure your booking

  • The remaining balance is due at least 2 weeks before the stay

Bookings are not held without a deposit.

❌ Cancellations

Walking

  • More than 7 days’ notice: full refund

  • 7 days to 48 hours: 50% refund

  • Less than 48 hours: no refund

Boarding & Daycare

  • More than 2 weeks’ notice: deposit is non-refundable

  • Less than 2 weeks: no refund

🕒 Collection & Late Fees

Dogs must be collected at the agreed time.

  • Late collections incur a charge of £5 per hour (or part hour) for the first 3 hours

  • Beyond 3 hours, a full additional 24-hour rate will apply

🔐 Data Protection

We take your privacy seriously and handle all data in line with GDPR.

  • Your information will never be shared with third parties

  • You may request access to the information we hold at any time

  • Records may be held in both paper and digital formats