Terms & Conditions (2026)
We like to keep things simple, fair, and clear from the outset. These terms are here to ensure everything runs smoothly and safely for both dogs and owners.
🏡 Our Approach
Minch Dogs offers a relaxed, home-from-home environment. Dogs in our care are treated as part of the household during their stay.
Because of this, it’s important that all dogs are comfortable in a home setting and can safely mix with people and other dogs.
🐕 Behaviour & Suitability
We are unable to accept dogs with:
aggressive or reactive tendencies
any known history of aggression towards people or other animals
If a dog displays behaviour that we believe presents a risk at any time:
we may separate the dog immediately
the owner (or emergency contact) will be required to arrange collection as soon as possible
No refund will be given if a stay is shortened under these circumstances.
🤝 Meet & Greets & Trial Stays
A meet & greet at the owner’s home is required before any walking or home visit services begin
All boarding bookings require a trial day or overnight stay, charged at the standard rate
This helps ensure the right fit for everyone.
💉 Health & Vaccinations
All dogs must:
be fully vaccinated (DHPPI & Lepto, plus Kennel Cough)
be up to date with flea and worm treatments
We will require sight of vaccination records and retain a copy for licensing purposes.
If your dog is unwell, please do not bring them to daycare, boarding, or walks, as this may put other dogs at risk.
🐾 General Requirements
All dogs must be microchipped
An emergency contact must be provided and be available if needed
Registration forms must be completed prior to any service
For added security, dogs may be fitted with an AirTag while out on walks.
🐶 Feeding & Belongings
Owners must provide their dog’s usual food, along with clear feeding instructions
We may offer treats unless requested otherwise
We provide bedding, but you are welcome to bring your own
Any items left with us are at the owner’s risk.
🐕🦺 Additional Notes
Entire males may be accepted at our discretion – please contact us to discuss
We do not accept bitches in season
If a dog comes into season during their stay, they must be collected as soon as possible (no refund will be given)
🌦 Weather & Welfare
During extreme weather (e.g. heat, ice, snow), walk times and routines may be adjusted to ensure the safety and wellbeing of all dogs and humans.
🚐 Transport
By using our services, you agree to your dog being transported in our vehicle for walks or in case of emergency.
🩺 Veterinary Care
If a dog becomes ill or injured while in our care:
we will attempt to contact the owner immediately
if necessary, we will seek veterinary treatment
All veterinary costs are the responsibility of the owner.
💳 Bookings & Payments
Walking & Check in Services
Payment is required in full in advance
Bookings are not confirmed until payment is received
Boarding & Daycare
A 50% deposit is required to secure your booking
The remaining balance is due at least 2 weeks before the stay
Bookings are not held without a deposit.
❌ Cancellations
Walking
More than 7 days’ notice: full refund
7 days to 48 hours: 50% refund
Less than 48 hours: no refund
Boarding & Daycare
More than 2 weeks’ notice: deposit is non-refundable
Less than 2 weeks: no refund
🕒 Collection & Late Fees
Dogs must be collected at the agreed time.
Late collections incur a charge of £5 per hour (or part hour) for the first 3 hours
Beyond 3 hours, a full additional 24-hour rate will apply
🔐 Data Protection
We take your privacy seriously and handle all data in line with GDPR.
Your information will never be shared with third parties
You may request access to the information we hold at any time
Records may be held in both paper and digital formats